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Email template

Payment failed

Explain the failed charge and give customers a direct recovery path.

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Subject
Payment failed for your Pro plan

Preheader
Update your payment method before July 15.

Usage guidance

Make it fit the send.

  • Name the amount and safe payment-method label.
  • Tell the customer when you will retry the charge.
Variables

Data this template expects.

{{amountDue}}
Payment amount the customer needs to resolve.
{{contactUrl}}
Link where the customer can ask for help.
{{firstName}}
Recipient’s first name.
{{logoUrl}}
URL for the sender’s logo.
{{paymentMethod}}
Safe display label for the payment method.
{{planName}}
Name of the customer’s plan.
{{retryDate}}
Date when the payment will be retried.
{{updatePaymentUrl}}
Link where the customer updates payment details.
{{workspace}}
Customer-visible workspace or account name.

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